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Prime Minister Attends G-20 Summit in Toronto
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AP Govt unveils new industrial policy
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President, ICCR, Dr. Karan Singh’s eventful Moscow visit
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05. INFOTECH
| Govt forms advisory group for IT infrastructure |
| Source: Business Standard |
New Delhi: The government constituted the Technical Advisory Group for Unique Projects (TAGUP) under the chairmanship of Nandan Nilekani to develop information technology (IT) infrastructure in five key areas, including the Goods and Services Tax (GST) and the New Pension System (NPS).
TAGUP will comprise Securities & Exchange Board of India Chairman C B Bhave, IT Secretary R Chandrasekhar, former Pension Fund Regulatory Development Authority Chairman D Swarup, former Central Board of Direct Taxes member S S Khan, former Central Board of Excise & Customs member P R V Ramanan and ICICI Foundation for Inclusive Growth President Nachiket Mor.
Finance Minister Pranab Mukherjee, in his Budget speech for 2010-11, had announced setting up of TAGUP for an effective tax administration and financial governance system through creation of IT projects, which are reliable, secure and efficient. Other projects, apart from GST and NPS, are Tax Information Network, National Treasury Management Agency and Expenditure Information Network. TAGUP will address and make recommendations on human resources including modification in the government rules and procedures, said a statement from the finance ministry.
It will also give suggestions on appropriate placement of tasks and allocation of responsibilities within government; contracting, commercial terms and charges including procedures for competitive bidding, pricing models and suggestions on user charges; road map from start up to going concern for each of these projects, which would also focus on legal/regulatory change, if any. |
| Experts see ITeS shifting focus to revenue model |
|
| Source : The Hindu Business Line |
Bangalore: The IT/ITeS sector, which has till now been given a supply-side definition, has become outcome-oriented, wherein organisations need to provide processes and solutions that would boost revenues for customers.
Speaking at the Nasscom BPO Strategy Summit 2010, Mr Peter Bendor Samuel, Founder and CEO, Everest Group, said that in the large market segments, buyers are now not increasingly thinking about IT or BPO. “They are starting to draw less distinction between these. What they are thinking about is business outcomes and effectiveness issues.”
Global markets
The industry is now looking at effectiveness rather than cost. “The way we do business seems to be changing,” said Mr Samuel.
With a lot of uncertainty in the global markets as a result of the “surges and falling back, what we are seeing is that organisations are not spending more in 2010, but they are planning for the future as they realise that they cannot continue doing what they did in the past,” said Mr Ian Marriott, Vice-President – Research, Gartner. He said they were looking for partners in their vendors.
Better Skills
Mr Marriott said the traditional entry points in organisations will have to change to cater to the demands. Investments have to be made in improving skills. Especially in Europe, a market still under-penetrated, “investments that are likely to gain traction in the short term may be the emerging delivery model.”
Emerging utility delivery models such as software as a service and cloud computing lead the economic recovery, and most organisations are making investments in utilities that are based on industrialisation, rather than resource-intensive models. “A combination of resource-intensive and industrialised approaches will prove successful in Continental Europe,” said Mr Marriott.
Mr Aparup Sengupta, MD and Global CEO, Aegis Ltd, said that the focus today is on giving customers an “EPS lift”. “Delivering EPS lift is what customers want.” By delivering this, organisations are playing the role of partners to their customers, he added.
Besides, business models have shifted from being cost-oriented to revenue models, Mr Sengupta said. “Every encounter serviced is converted into income.” Customers are looking at outcome-based engagement and “the solution is tomorrow's mantra.”
Speakers at various forums during the summit said that opportunities give room for various business models to co-exist. According to them, there is a need for multiple products, and so multiple models will co-exist.
Combo strength
With such transformations happening, being just a BPO company would not suffice. “Companies with technology and BPO are going to benefit more,” said Mr Ganesh Lakshminarayanan, MD, Dell International Services. Thought leadership is more important, and “that's where IT/BPO combination will work,” he added. |
| Over 1 mn .com, .net domain names in India |
| Source : Business Standard |
New Delhi: India has registered a total of 1.037 million .com and .net domain names, according to the latest Domain Name Industry Brief (DNIB) by VeriSign.
The first quarter of 2010 saw over 193 million domain name registrations across all the Top Level Domain Names (TLDs) — an increase of 11 million domain name registrations as compared to the first quarter of 2009. New .com and .net registrations were added at an average of 2.7 million per month in the first quarter of 2010 for a total of 8.1 million new registrations in the quarter, reveal the findings of the first quarter of 2010 DNIB.
The report also spotlights a new study by the Information Technology and Innovation Foundation (ITIF), that gauges the commercial impact of the internet, in conjunction with the 25th anniversary of the first .com domain name registration.
It estimates that the annual global economic benefits of the commercial Internet equals $1.5 trillion — a figure that eclipses the global sales of medicine, investment in renewable energy, and government investment in R&D, combined.
ITIF also estimates that, assuming ecommerce continues to grow just half as fast as it grew between 2005 and 2010, then by 2020, it will add $3.8 trillion to the global economy.
Although online commerce is becoming commonplace worldwide, it’s still more popular in some countries than others.
In assessing 30 nations, ITIF found Denmark, Sweden, the United Kingdom, and the United States lead the rest of the world in shopping, selling, and doing business online.
Mr Pavan Vaish, CEO, IBM Daksh BPO, said there is a need for organisations to alter capability sets. As contracts become larger, there is a need to have technology capabilities. Integration is where long-term business prospects lie, he added. |
Wipro Tech ties up with Microsoft on legal
process
outsourcing |
| Source : The Hindu Business Line |
Bangalore: Wipro Technologies, the global IT services business of Wipro Ltd, has announced that its Business Process Outsourcing division has partnered with Microsoft Corporation to provide global legal process outsourcing (LPO) for Microsoft's Intellectual Property (IP) portfolio.
In July 2008, Wipro began providing US Patent and Trademark filing and docketing services to Microsoft's Intellectual Property & Licensing group. Microsoft previously had used a mix of in house resources, outside law firms and offshore vendors to perform these IP services.
According to a release, Microsoft facilitated the transition of processes to Wipro by leading domain training for Wipro's team. Wipro developed the LPO framework, tools, trainings, controls and metrics required to drive high productivity and reduced costs for Microsoft. Now, Microsoft has added international docketing and filing processes to the original US-only processes at Wipro. “The dedicated Microsoft team at Wipro has become a fundamental component of our global Patent operations function,” said Mr Martin Shively, GM of Patent Operations at Microsoft. “The Wipro team works closely with our in-house team to manage one of the world's largest and most valuable patent portfolios.” Mr Saju A. Joseph, General Manager KPO & LPO solutions, Wipro Technologies, said. “Wipro will continue to integrate legal expertise with process and technology to reduce overall legal cost for its clients.” |
HCL Technologies signs five-year contract with Singapore Exchange
Business Standard: June 15, 2010
New Delhi: HCL Technologies has signed a five-year IT (information technology) infrastructure outsourcing agreement with Singapore Exchange (SGX) for S$110 million (Rs 366 crore).
The IT services company will provide SGX with infrastructure support and management services, including theexchange’s S$250-million (Rs 833 crore) Reach initiative, which aims to create the world’s fastest trading engine. The initiative was announced on June 3.
Though HCL will offer services like dual data centre to SGX in the first eight months, the contract will reach its steady state in February 2011, when it will manage the exchange’s data centre and infrastructure. Earlier collaboration and work on building up the IT management system would see HCL receiving revenue from the October-December quarter.
“It is a fixed price contract and revenue from the deal is expected to start kicking in from the October-December quarter, while the steady state revenues will flow in from the January quarter next year,” said Kiran Bhagwanani, senior V-P and worldwide head, system integration sales (infrastructure services division), HCL Tech.
Both companies previously worked together in the application space for projects of short duration. Infrastructure services contributed 22 per cent to HCL’s revenue for the quarter.
The execution of the contract would require more than a 100 people. The IT company has a 700-plus team at its regional headquarters and delivery centre in Singapore. |
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